Protocol Management, Renewal and Complaints

Protocol Management — Role of Violence Prevention Grey Bruce

VPGB is responsible for the updating, maintenance and renewal of this protocol document, and for making the protocol available to protocol partners and the public on its website: violencepreventiongreybruce.com

VPGB works with the protocol partners to organize protocol training, implementation and evaluation activities as requested and/or required.

Any questions or concerns about this protocol can be directed to VPGB by contacting the Coordinator at info@violencepreventiongreybruce.com

Role of VPGB Protocol Committee

Violence Prevention Grey Bruce is the formal ‘custodian’ of this protocol, and hosts the protocol on its website as a community service.

Each Protocol partner assigns a Protocol Contact Person who is responsible for distributing any new information or changes to the protocol in their organization. The Protocol Contact Person sits on the VPGB Protocol Committee and represents their organization.

The Protocol Committee meets annually in January to renew the protocol agreement, make any necessary changes and organize any necessary training. The membership of the committee will include protocol partners and HER Grey Bruce, (a member of VPGB and a voice for survivors of domestic and sexual violence). Additional meetings may be called to deal with conflicts or concerns that arise from the Protocol Partners.

Complaints

There are 3 steps to resolve a complaint or issue between protocol partners or with service users:

Speak directly to the person with the complaint with the goal of resolving it.
If the issue is not resolved, speak to your supervisor about the complaint and ask them to resolve the issue with the person directly, or with the supervisor of a worker, if the complaint is from a partner organization.
If the issue is still not resolve, bring the complaint to the VPGB Protocol Committee in the form of a letter sent to coordinator@violencepreventiongreybruce.com. The committee will review the matter and will assist in the resolution of the complaint, and/or make changes to the protocol.